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* Requesting A Product Return Authorization Number
Fill in the RMA Form to request a Return Merchandise Authorization (RA) number. Customer Service will contact you within three business days with the RA Number.
NOTE: ALL FIELDS are required. Only one RA number is issued per order.
WARNING:
If you return any product to our sales offices or warehouses without an *RA# you will not receive credit.
After Receiving Your Return Authorization (RA) Number
1) Write your RA number legibly on the return label.
2) We will provide you with the correct return address, along with your RA number.
Crediting Your Account:
Credit will be issued within thirty business days of receiving your return. All refunds will be issued to the credit card account that appears on the original invoice. Shipping charges are only refundable if it is our error. If you received free freight on a your original order a 14% flat shipping charge will be deducted form your credit. This is in addition to any freight charges incurred to return product to us.
. Please note that your financial institution may take up to 10 additional days from the date we issue the credit to post it to your actual account. Questions regarding this should be directed to your financial institution. When returning an item paid for by check or money order, a refund check will be mailed to you within 10 business days from the time we receive your return.
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1-800-376-9728
